Frequently Asked Questions

Questions and Answers

Find your question below

 

Q. When will the letter that I've ordered arrive?

A. ALL letters and packages ordered BEFORE Thanksgiving will be sent immediately AFTER the Thanksgiving holiday.

 

After Thanksgiving:

In most cases, each letter is shipped within 72 hours of your order. Letters can reach their destination in as few as 2 days though it could take 7-10 days. Please note that given the extra busy workload on the United States Postal Service (USPS) during the holiday season, we cannot give you an exact date when your letter will arrive.

You will receive an email confirmation when your letter(s) are released to the USPS for shipping. If you don't receive your letter(s) within 10 days from the shipping date, you MUST let us know immediately.

PLEASE NOTE: Most orders will be processed within 72 hours and then placed into the US Postal Service mail stream for delivery.

When checking out, you have the option of adding additional USPS services that give you the ability to track your order within the United States. We recommend that you order one of these services if you'd like to follow your order to delivery.


PLEASE NOTE that letters in the same order that are addressed to multiple children at the SAME ADDRESS will be sent together in a larger envelope to ensure that all the kids get their letter from Santa at the same time!

 

Q. When is the last day that I can order?

A. The last day for ordering a LETTER FROM SANTA is:

 

To addresses in the UNITED STATES: December 15, 2017 (Free standard shipping available only until December 11)

To addresses in CANADA: December 11, 2017 (Free standard shipping available only until December 4)

To addresses INTERNATIONALLY: December 11, 2017 (See below for shipping costs)

 

Please see shipping costs/restrictions below.

 

PLEASE NOTE: That orders will be processed within 72 hours and then placed into the US Postal Service mail stream for delivery.

Q. I'm ordering a letter for more than one child. Will they get the same letter?

A. No. Santa customizes each letter for each child. Be sure that you place your order for all of the letters at one time and provide custom, unique information for each of the letters. That way we can be sure to keep the order together and guarantee that each child will receive an equally unique and specialized letter.

Q. I'm having trouble customizing a letter and wondering if something's wrong with my computer?

A. It's possible you are having a browser issue. We have found that Internet Explorer can be problematic and that Google Chrome works best.  You can download and install Chrome using this link: https://www.google.com/intl/en/chrome/browser/

 

Q. Do I need to create an account?

A. To place an order, you indeed need to create an account. This allows you to sign in to view letters you have saved, check out your shopping cart, and view orders you have placed. Creating an account also keeps your information secure.

 

Q. How do I log in to my account if I have forgotten my password?

A. You can easily reset your password. From the homepage, click on Login from the menu bar at the top of the page. Click on "Reset password." From the Password Reset screen, enter your email address to have a new temporary password emailed to you. You can then use the password that is sent to you to access your account. Be sure to change the password to something you will remember by logging in (using your email address and temporary password), going to your Profile, and selecting the middle tab ("Password") on the settings page where you can proceed to change your password. Note about the temporary password... you should only use the letters or numbers emailed to you and NOT include the period (".") that appears after the password.

 

Q. How do I save a letter so I can edit it later?

A. Once you have begun to customize a letter and you have updated your preview at least once, you will be able to save that letter for further editing later. On the lower right corner of the letter you are customizing, click the "Save for Later" button to save your work for a later session.

You will need to log in in order to return later. Only when you are logged in will the "Saved Letters" option be available on the top menu bar of the homepage. Once you click on "Saved," you will go to the "Saved for Later" page where you can "Continue Design" or "Remove" your letters in progress.

 

Q. How do I edit a letter I have already placed in my Shopping Cart?

A. To update a letter that you've already placed in your Shopping Cart, go to your Shopping Cart. Next to each letter you have the option to "Edit" or "Remove." Click on "Edit" will take you back to the sample letter; by then clicking on "PERSONALIZE THIS LETTER," you will be able to see and edit all the customizing you have already done.

 

Q. What do the envelopes look like?

Single letters arrive in an envelope addressed from Santa Claus. Packages sent with multiple letters, a Magic Key, or to International destinations (including Canada) will be sent in a discrete larger envelope. All items inside will still be postmarked from the North Pole.

 

Q. Is the letter postmarked from the North Pole?

A. Each letter is postmarked with a custom, one-of-a-kind North Pole Postmark.

 

Q. Will the letter have a wax seal?

A. EVERY letter is sealed with a unique wax seal. Please note, however, that while we mail each letter with the wax seal in place, processing by the United States Postal Service sometimes results in the wax seal being stripped from the envelope. Due to this sometimes unforeseen circumstance, we cannot guarantee that letters will arrive with the seal.

Q. How much is shipping?

A. SantaSentMeALetter.com uses the United States Postal Service (USPS) to send Santa's letters.

TO ADDRESSES IN THE UNITED STATES: Standard shipping is free until December 11th and takes approximately 7-10 days. From December 11th until December 15th, Priority Mail or Priority Mail Express must be used for all US destinations.

For domestic letters (USA), should you wish to receive your Letters from Santa quicker, you may choose US Priority Mail (approx. 2-4 days with tracking included) for $11.45 per address or US Priority Express Mail (approx. 1-3 days with tracking included) for $27.95 per address.  

TO ADDRESSES IN CANADA: Standard shipping is free until December 4th. International Priority Mail or International Priority Mail Express may be used at any time – but from December 4th until December 11th, International Priority Mail or International Priority Mail Express must be used for all Canadian destinations. International Priority Mail (approx. 6-10 days with tracking) is available for $30.00 per address and International Priority Express Mail (approx. 4-6 days with tracking) is available for $52.00 per address.

TO ADDRESSES INTERNATIONALLY: International Standard Shipping (outside of the United States and Canada) is $20.00 per address (no tracking) until December 4th. International Priority Mail or International Priority Mail Express may be used at any time – but from December 4th until December 11th, International Priority Mail or International Priority Mail Express must be used for all international destinations. International Priority Mail (approx. 6-10 days with tracking) is available for $30.00 per address and International Priority Express Mail (approx. 4-6 days with tracking) is available for $52.00 per address.


The mail transit times we indicate here are those provided by the USPS; all delivery times are subject to change based on USPS operations. Please note that we only have the ability to track letters domestically if you elect to send via USPS US Priority or Priority Express Mail.

 

PLEASE NOTE: Most orders will be processed within 72 hours and then placed into the US Postal Service mail stream for delivery.

Q. What types of payment do you accept?

A. We accept Visa, Mastercard, American Express, and Discover online.

 

Q. I have a promotional code. Where do I enter it?

A. You will be prompted to enter your promotional code on the Checkout page in the order summary.

 

Q. Do you have a money back guarantee?

A. Yes. Although it seldom occurs, if you are displeased with our product or service, we will refund 100% of your purchase price. In certain circumstances, you may be required to return the letter to us in order to receive a refund.

 

Q. Will I get a confirmation for my order?

A. Yes. You will receive an email receipt for your order. Please remember that we handle your information very carefully to guard your privacy. All of the information we receive is handled by real people and can take some time to process. You should feel comfortable communicating with us by phone or email as we always welcome your input!

 

Q. What is your privacy policy?

A. We take your privacy very seriously and never share your information with anyone. To view our policy, please click here


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